Privacy policy

MeloBeauty.ca

Effective Date: July 20,2025

MeloBeauty ("we", "our", or "us") operates the website www.melobeauty.ca (the “Site”) and related services, features, and products (collectively, the “Services”) to provide a curated online beauty shopping experience. Our store is powered by Shopify, which enables us to provide these Services securely and efficiently.

This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our Site, or otherwise engage with our Services. By accessing or using the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

1. What Personal Information We Collect

"Personal information" means any information that can be used to identify you or that can be reasonably linked to you. This includes:

  • Contact Information: Your name, email, phone number, billing and shipping addresses.

  • Payment Information: Credit/debit card details, payment methods, and transaction history (collected and processed securely by Shopify and payment processors).

  • Account Information: Username, password, preferences, and security questions.

  • Order & Transaction Information: Products purchased, returns, order notes, and cart history.

  • Communication Data: Any information you provide when you contact customer support.

  • Device & Technical Information: IP address, browser type, operating system, device IDs, and interaction data collected via cookies and tracking technologies.

  • Usage Information: Your activity on our site (e.g., pages viewed, actions taken).

2. How We Collect Personal Information

We collect information in the following ways:

  • Directly from you: When you create an account, place an order, subscribe to our newsletter, or contact us.

  • Automatically: Through your device and browser using cookies and similar technologies.

  • From Third Parties: Including service providers and Shopify, who help us operate our store and analyze user activity.

3. How We Use Your Personal Information

We use your information for purposes such as:

  • Fulfilling Orders & Providing Services: Processing payments, shipping products, and handling returns.

  • Account Management: Creating and maintaining your MeloBeauty account.

  • Personalization: Tailoring content, product suggestions, and offers to your preferences.

  • Marketing & Advertising: Sending promotional emails (you can opt out anytime), and displaying ads based on your behavior and preferences.

  • Security & Fraud Prevention: Securing our platform, monitoring suspicious activity, and preventing fraud.

  • Customer Service: Responding to inquiries and providing support.

  • Legal Compliance: Complying with applicable laws, regulations, and legal processes.

4. How We Share Personal Information

We may share your information with:

  • Shopify: Our store is hosted on Shopify, which provides us with an e-commerce platform and data processing services. Learn more about Shopify’s data practices here: Shopify Privacy Policy.

  • Service Providers: Including payment processors, fulfillment centers, shipping providers, and email service platforms.

  • Marketing Partners: To provide targeted advertising and promotional offers (in accordance with privacy laws).

  • Business Transfers: In the event of a sale, merger, or acquisition.

  • Legal Obligations: When required by law, court order, or legal process.

5. Children’s Privacy

Our Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal information from minors. If you believe your child has submitted personal data, please contact us at support@melobeauty.ca to request removal.

6. Data Security & Retention

We implement appropriate security measures to protect your information. However, no system is 100% secure. Please use caution when sharing sensitive data.

We retain your information only as long as needed to provide the Services, fulfill legal obligations, or resolve disputes.

7. Your Privacy Rights

Depending on your jurisdiction (e.g., Canada, EU, California), you may have the right to:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Ask us to update or correct your data.

  • Deletion: Request that we delete your information.

  • Data Portability: Obtain a portable copy of your personal data.

  • Opt Out: Decline targeted advertising or marketing communications.

To exercise your rights or submit a request, please email us at support@melobeauty.ca. You may also manage data Shopify collects using their Privacy Portal.

8. Cookies & Tracking Technologies

We use cookies and similar tools to enhance your browsing experience and understand usage. You can control cookie settings in your browser. For more details, see our [Cookie Policy] (if applicable).

9. International Data Transfers

Your personal data may be transferred and stored outside your country, including to the United States or Canada. When doing so, we ensure appropriate safeguards are in place to protect your information, such as Standard Contractual Clauses or equivalent legal mechanisms.

10. Third-Party Sites and Services

Our Services may link to external sites (e.g., social media platforms). We are not responsible for the privacy practices of those third parties. Please review their privacy policies before engaging.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the effective date above. Continued use of our Services after changes are made constitutes acceptance of those changes.

12. Contact Us

If you have questions, concerns, or would like to exercise your privacy rights, please contact us at:

📧 Email: support@melobeauty.ca
🌐 Website: www.melobeauty.ca